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Here are some frequently asked questions about
"quotas" and "over quota" messages.

What is a quota?
    A quota is a limit placed on the amount of space you can use on the Glinx servers. Using quotas ensures that all our users get an equal amount of space.

I'm using space at Glinx?
    Yes, you are. In the case of e-mail, Glinx acts as a post office. Messages to you get stored in your mailbox on our server until you check your mail. Once you check your mail, all the messages are downloaded and your mailbox here is emptied. If your mailbox gets too full, you go "over quota", and a message will be automatically sent to you explaining the problem.

    In the case of web-space, all the files involved in creating your web page are stored on our web server. When you signed up with Glinx, you also were assigned a certain amount of web-space (a web quota). If you exceed this quota, you will be sent an automatic message letting you know about the problem.

How much space do I have?
    You are allowed eight megabytes (8Mb) of space for your e-mail. For web space, your limit is determined by the kind of package you signed up for. Full details on packages, can be found in our Services section.

I recieved an e-mail saying I was over-quota,
but what does this strange printout mean?
    When your go over your Glinx disk quota, you are sent an automated message that informs you of the problem. Included in this message is a readout from our servers that looks something like this:

    		Block limits				File limits
    Filesystem	used	soft	hard	grace		used	soft	hard	grace
    /dev/hda2 +-	8572	8000	10000	7days		1	500	1000 
    This example shows a user who is using too much space for their mail. Here is a breakdown of each of the items printed in this report:

      Filesystem refers to the location on our server where the problem is. /dev/hda2 refers to the user's mail folder on our servers, while /dev/hdd1 refers to the user's home directory (where your web page is).

      Used (Block Limits) refers to the number of Kilobytes that are currently being used on our servers (1 block = 1 kilobyte).

      Soft (Block Limits) means the number of kilobytes you are actually allowed to use. This is called the "soft limit" As soon as you exceed this amount, you will recieve a warning message.

      Hard (Block Limits) is your "hard limit". If you exceed this amount, you are going to run into problems. You may be unable to recieve mail, or upload any web pages. It's important that you not exceed this amount.

      Grace (Block Limits) describes the amount of time you have to clean up the problem. After this time you may recieve a call from tech support, and your mailbox or web page may be moved until you contact technical support.

      File Limits refers to the actual number of files you are allowed to keep on our server. In the case of mail, it's always simply one file used. Used, Soft, Hard, and Grace carry the same general meanings as their Block Limit equivilents.

I downloaded my mail, but it still says I'm over quota.
What do I do?
    There are a few possibilities in this case. The program we distribute for e-mail (Eudora) allows you to change a couple of options that can result in exceeding your quota. Both of these options are accessed by selecting the "Tools" menu, then "Options" ; or by selecting the "Special" menu, then "Settings". By selecting the "Checking Mail" icon, you should see the following:

    "Skip big messages" and "Leave messages on server" should both be unchecked. Both of these options will leave mail on our server which can easily build up over time.

Okay, how do I fix it?
    In the case of e-mail, it's as simple as checking your mail. When you check your mail, all your messages move from our server to your home machine. Please do not try to resolve the problem by deleting your e- mail in Eudora. E-mail listed in Eudora is already on your computer, and not on our servers.

    In the case of your web space, there are a couple of solutions. First, you can check the files in your web directory and delete any unnessesary files. If all the files are nessesary, then you can purchase additional webspace for a minimal fee. Please contact the Sales/Billing department to purchase extra space.

I have more questions. Who do I call?

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