Different dialer programs refer to this feature
by other phrases such as:
For the sake of clarity, we will refer to this feature throughout this FAQ as
the "Dial Automatically" feature.
- Connect automatically when starting TCP/IP applications (Mac Remote Access or PPP)
- Allow applications to open connection (Mac FreePPP)
- Enable "Dial on Demand" (Windows 3.x dialer)
- Dial Automatically (Windows 95/98 dialer)
Many customers have
reported that their computer dialed up to the Internet by itself. Since
customers are billed for the length of time they are connected to modems here
at Glinx, determining why this happens is important to all customers.
What is the "Dial Automatically" feature?
"Dial Automatically" is an option in the various dial-up progams that
automatically begins connecting to the Internet as soon as the dialer icon
is opened, or when another program requires an Internet
connection and launches the dialer program.
Basically, this setting begins to establish an Internet connection as soon as
the dialer icon is opened. Normally, the program requires that the user
command the program to establish an Internet connection by clicking on the
"Connect" button, or something similar, in order to begin establishing an
What are the benefits of using this
Because you do not need to command the
program to establish a connection, a small step is skipped and your
connection will be established a few seconds quicker.
Are there any problems with this
By checking the "Dial Automatically"
feature, your computer can dial up and connect to the Internet by itself.
Some programs that have automatic processes or scheduled updates, can launch
your dialer program and connect you to the Internet.
If the "Dial Automatically" feature is not checked, and these programs try to
perform an automatic process or scheduled update, the dialer program pops
up on your screen and waits for you to command it to establish a connection.
If the "Dial Automatically" feature is checked, you lose the last
What are automatic processes?
Automatic processes are tasks that are
perfomed automatically by the computer, without the user commanding the
computer to do that task each time. An example of an automatic process is
checking for new e-mail. Most e-mail programs have a setting that tells the
e-mail program to check for e-mail automatically. This usually happens as
soon as you open the e-mail program, and then every 5 minutes after that (or
whatever number of minutes it is set for). Another example is ICQ. You can
enable a setting in ICQ which also checks your e-mail for you as soon as the
What are scheduled updates?
Some programs perform scheduled updates.
Anti-virus programs must be updated frequently, in order to keep their
virus/innoculation information up to date as new viruses are discovered.
If your computer is turned on while you are not in front of it, these types
of programs may dial for you. They will download the information they are
looking for, but they will not disconnect your computer from the Internet
once they have finished their task. (Computers aren't always as smart as you
think they are!)
How can I tell if I have automatic
processes or scheduled updates on my computer?
Learn about your programs. Read the Help
files, FAQs and visit the program's web site to know more about features such
as these. Call our Technical Support
department for help in checking Internet program settings.
How can I prevent scheduled updates or
automatic processes from establishing an Internet connection when I am not
Here are several options. You can use any
of them, alone or in combination. Each will effectively prevent this from
- Turn off the computer when you are finished working.
- Unplug the phone line. This keeps the convenience of using this feature,
but adds a physical safeguard.
- Uncheck the "Dial Automatically option". This adds an electronic
I like using the "Dial Automatically"
feature. Do I have to stop using it?
No, the decision is yours. However, you
should be aware of the problems it may cause. And remember that if your
computer dials up automatically, you are financially responsible
for the time on-line.
I have more questions. Who do I call?